FAQS

Bookings for a year and over in advance can be held for 3 months, after the hold period a 50% deposit will be required to secure the bookings or the hold on the rooms will be released. Bookings under a year away can be held for 21 days, after the hold period a 50% deposit will be required to secure the bookings or the hold on the rooms will be released. All booking on group bookings (3 rooms or more) payment along with a rooming list is required 28 days prior to arrival. Bookings of less than 3 rooms can be paid on arrival.

Any group cancellations would need to be made 28 days prior to arrival to avoid any cancellation charges. No adjustments on group bookings after 28 days prior to arrival. Single room cancellations require a minimum of 48 hours' notice.

Check in is from 3pm on the day of arrival and check out 10am on the day of departure.  If you are staying the night before your wedding and require the bridal suite to get ready in, please speak to the team regarding an extension on the check-out time of rooms.

Early check in times cannot be guaranteed as this would depend on our occupancy the night before. We offer an early check in option from 1pm charged at £25 and we can store bags and allocate to your room. Early check-in is only available when a suite has been booked for two nights in a row.

Our front doors are open between the hours of 7am-11pm at which time they are locked for security. Doors will be censored for access to the hotel. We have night time security and manned CCTV. There is an emergency contact number in the event of a emergency. 

Rooms can be provisionally booked through us directly at the hotel and these can be held for 21 days. If booking 3 or more rooms with us our group T&Cs would apply. We would require a 50% deposit per room booked to secure your booking, the remaining balance would be due 28 days before your arrival date. If booking 3 rooms or more, we would require a 50% deposit on booking with the remaining balance due on arrival.  

Any group cancellations would need to be made 28 days prior to arrival to avoid any cancellation charges. No adjustments on group bookings after 28 days prior to arrival. Single room cancellations require a minimum of 48 hours' notice. 

Check in is from 3pm on the day of arrival and check out 10am on the day of departure.  If you are staying the night before your wedding and require the bridal suite to get ready in, please speak to the team regarding an extension on the check-out time of rooms. 

Unfortunately, early check in times cannot be guaranteed as this would depend on our occupancy the night before. We will however endeavour to have the rooms ready as soon as we can for you.  We do not offer late check out. 

When booking 2 or more rooms, a rooming list and set up requirements are requested 28 days prior to arrival, after which no changes are able to be made.  

We provide a complimentary continental breakfast with all room bookings. For any additional requirements, all of our 11 rooms have kitchenettes for cooking or we do have local cafes and restaurants that we can recommend, some of which can deliver.  

• Sleeps Up to 4 people 

• King size bed  

• Spacious lounge area  

• Separate dressing room including full length mirror, dressing table and stool   

• Island seating area  

• Large L shaped sofa converts to double sofa bed  

• Free standing bath and double shower  

• Fitted kitchen complete with fridge, cooker, hob, microwave and cooking utensils  

• Kitchen utensils, plates, bowls, cutlery, glasses, mugs, bottle opener 

• Tea and coffee making facilities including, tea, coffee, milk sachets, sugar, sweetener  

• Welcome box  

• Robes to be used during your stay  

• Hairdryer  

• Iron and ironing board 

• Telephone  

• Complimentary bottled water  

• Towels, face cloths and complimentary toiletries  

• Flat screen smart TV 

• Free Wi-Fi  

• Air Conditioning 

• Welcome boxes can be tailored to your requirements  

• Dressing of rooms, including mirror writing, balloons, petals etc 

• Prosecco and light snack options ready for arrival  

• Robes can be purchased at an additional cost 

• Room set ups tailored to your requirements 

Yes, our travel cots/highchairs can be provided in any room at no additional charge. We require notice of this requirement at time of booking. 

Our front doors are open between the hours of 7am-11pm at which time they are locked for security. A buzzer system is operated to our reception, which is manned 24 hours.  

We can store luggage at the hotel, which will be tagged and safely stored. Please inform our reception team and we can organise this for you. 

Unfortunately, we have a no pet policy unless a trained service animal.  

We currently have one accessible apartment (The Mill Apartment), fitted with a wet room, which includes call point, grab rails and shower seat.  We have a lift to the hotel floor from the ground floor with ramp access to the lift.  

We currently do not offer group booking discounts. 

We can take bookings up to 2 years in advance through us directly. Our rooms will not show online this far in advance.  

Although we work closely together with The Venue, we do operate as a separately run business. Any communication between the two businesses will be separate, if any changes are made to bookings with The Venue, we will need to be notified directly.  As we are an operating business, availability is not guaranteed when booking with The Venue so please enquire at the earliest opportunity. 

We can organise a chaperoned internal access route for the bridal party for the ceremony purposes only. At this point, as this is a private floor, access is cordoned off and no further access is allowed. Access to the hotel from The Venue after this will be round the front of the building through the front door.  

Any viewings of the hotel will take place on showcase events. As we are an operational business, we cannot carry out viewings when we have guests in house. Please let us know if you wish to view the hotel and we will contact you when have a showcase event.